To submit a trouble ticket, sign in to your FiberFirst customer account. Click “Support” in the main menu and then “My Support Requests” in the pop-up. You can then follow the subsequent steps: 1. On the resulting page, click the blue “REQUEST SUPPORT” button on the right side and modal window will appear. 2. Click the dropdown “Select a Request Type” and select the service with which you need help. 3. Click “Select a Service”… Read More
To check the status of your order, sign in to your FiberFirst customer account and click on the products/order products tab. You can also contact our Customer Care team at 833-342-7444.
You can manage your services by signing in to your FiberFirst customer account. You can also contact our Customer Care team at 833-342-7444 to discuss with a specialist.
There is no limit to the number of devices you can connect to your FiberFirst account! Depending on the number of devices in your household, usage patterns, and your chosen speed package, some buffering may occur. Please contact FiberFirst Customer Care at 833-342-7444 to troubleshoot or upgrade your speed at any time.
If there is an outage in your area, FiberFirst customers will receive email updates with a notification.
To transfer your internet service to a new address, please contact our Customer Care team, who will guide you through the relocation process seamlessly. 833-342-7444.
Yes! Current FiberFirst customers can receive a credit to their account for every new customer they refer, including both residential and business accounts. Learn more at portals.fiberfirst.com/referrals or https://portals.fiberfirst.com/referrals.